RETURNS

Last updated: April 23, 2024

 

If you are unhappy with your purchase, you can return your items within 14 days of delivery. To be eligible for a return, you must return your order in the same condition you received it — unused and undamaged. To initiate a return, please contact us at info@noveme.co.uk with your order details.

 

RETURNS FEES

We offer free returns on all orders. If a delivery is refused by the receiver and returned to Noveme, any original shipping charges, return shipment costs, customs charges, and handling fees will be deducted from any refund due.

 

RETURNING A DAMAGED OR FAULTY ITEM

We carefully inspect each order before shipping to ensure all items are delivered in perfect condition. If you have a quality concern such as damage during transportation or receiving a defective product, please contact us promptly upon receipt. Send a photo, your order number, and a description of the issue to info@noveme.co.uk.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on gift cards or final sale items.

 

REFUNDS

Once your return has been received and accepted by Noveme, your refund will be processed to your original payment method, excluding any delivery or refund costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

 

ADDITIONAL QUESTIONS

For any other questions, please contact us via email at info@noveme.co.uk. Please reference your order number within your email to facilitate the process. We are available Monday through Friday, between 09:00 AM and 5:30 PM, excluding bank holidays.